JPC - 18362 - IT Operations Lead - ESOLUTIONS (Caldwell)
: $117,080.00 - $167,630.00 /year *
: Information Technology
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: Must have over 10+ years of relevant experience managing IT Infrastructure Operations Team Need to have Healthcare domain knowledge. Experience in Infrastructure domain Windows Server infrastructure administration Linux Server Administration Familiarity with DevOps processes and Tools Experience with Batch Job Monitoring, scheduling tools specifically Tidal Knowledge on EDI ( Ecommerce) processes Expert in ITIL Process and Security processes and standards. Experiences on User account management Understand and Manage Windows Active Directory Management File Transfer Mgmt. - FTP/SFTP/SNG/SFG Understanding on PGP and other encryption processes Tidal scheduling Basic Java and web based tools using experience Experience on Ticketing tools like Service Now, Siebal etc..
Below additional required:
? Excellent Communication skills (verbal & written) ? Must be able to work independently and Manage customer expectations ? Excellent at Managing customer escalations and be thorough in tracking, monitoring and closure of the same as per customer expectations ? Must have experience to manage delivery & working with Offshore teams based out of India ? Technical Coordination with internal resources and third parties/vendors for the flawless execution of services ? Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility ? Manage service levels and KPIs and report them weekly/monthly. Do everything required to meet and exceed the service levels ? Ensure professional communication etiquettes are met all the times with internal and external stakeholders ? Report and escalate to management as needed ? Manage the relationship with the client and all stakeholders ? Perform risk management to minimize project risks ? Create and maintain comprehensive project service area / processes specific SOPs/ procedural manual / documentation ? Delegate services related specific tasks based on junior staff members individual strengths, skill sets and experience levels ? Use and continually develop leadership skills ? Attend conferences and training as required to maintain proficiency Should you be interested, please send me a copy of your resume in word format along with the following details ASAP. Full Name: Current Location: Work Authorization: Salary / Rate expectation:
E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
Thanks & Regards Saurabh Kumar Technical Recruiter E-solutions Inc. 2 N. Market St., #400, San Jose, CA, 95113 Direct No.: 408-###-#### Email: ...@e-solutionsinc.com www.e-solutionsinc.com Associated topics: equipment, infrastructure, ip, maintain, network, satcom, satellite, system specialist, system technician, technician