JPC - 18362 - IT Operations Lead - ESOLUTIONS (Caldwell)

  • Caldwell, NJ


: $117,080.00 - $167,630.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Description

Must have over 10+ years of relevant experience managing IT Infrastructure Operations Team
Need to have Healthcare domain knowledge.
Experience in Infrastructure domain
Windows Server infrastructure administration
Linux Server Administration
Familiarity with DevOps processes and Tools
Experience with Batch Job Monitoring, scheduling tools specifically Tidal
Knowledge on EDI ( Ecommerce) processes
Expert in ITIL Process and Security processes and standards.
Experiences on User account management
Understand and Manage Windows Active Directory Management
File Transfer Mgmt. - FTP/SFTP/SNG/SFG
Understanding on PGP and other encryption processes
Tidal scheduling
Basic Java and web based tools using experience
Experience on Ticketing tools like Service Now, Siebal etc..

Below additional required:

? Excellent Communication skills (verbal & written)
? Must be able to work independently and Manage customer expectations
? Excellent at Managing customer escalations and be thorough in tracking, monitoring and closure of the same as per customer expectations
? Must have experience to manage delivery & working with Offshore teams based out of India
? Technical Coordination with internal resources and third parties/vendors for the flawless execution of services
? Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
? Manage service levels and KPIs and report them weekly/monthly. Do everything required to meet and exceed the service levels
? Ensure professional communication etiquettes are met all the times with internal and external stakeholders
? Report and escalate to management as needed
? Manage the relationship with the client and all stakeholders
? Perform risk management to minimize project risks
? Create and maintain comprehensive project service area / processes specific SOPs/ procedural manual / documentation
? Delegate services related specific tasks based on junior staff members individual strengths, skill sets and experience levels
? Use and continually develop leadership skills
? Attend conferences and training as required to maintain proficiency
Should you be interested, please send me a copy of your resume in word format along with the following details ASAP. Full Name:
Current Location:
Work Authorization:
Salary / Rate expectation:

E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.

Thanks & Regards
Saurabh Kumar

Technical Recruiter
E-solutions Inc.
2 N. Market St., #400, San Jose, CA, 95113
Direct No.: 408-###-####
Associated topics: equipment, infrastructure, ip, maintain, network, satcom, satellite, system specialist, system technician, technician

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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